Refund & Returns Policy

Returns & Replacement Eligibility

Due to the nature of food, grocery, herbal and consumable products, we generally cannot accept returns simply because of a change of mind after delivery.

However, you may contact us for assistance if:

• You received a damaged product.
• You received an incorrect product.
• An item is missing from your order.
• The product received is different from what you ordered.
• The product has a significant packaging or quality issue when received.

Proof of Damage or Incorrect Product

To help us review your request, we may ask you to provide information and supporting evidence related to your order.

Please retain the product and original packaging until our team has completed the review. Eligibility for a replacement or refund will be determined after verification.

Non-Returnable Products

For hygiene, safety and product quality reasons, returns may not be accepted in certain circumstances.

• Products that have been opened, used, consumed or altered.
• Products damaged after delivery due to improper handling or storage.
• Products returned without their original packaging where applicable.
• Products purchased by mistake or where the customer has changed their mind.
• Products where sufficient evidence of damage or incorrect delivery cannot be provided.

This does not affect any rights you may have under applicable consumer law.

Order Cancellation

If you wish to cancel your order, please contact us as soon as possible.

Orders may be cancelled if they have not yet been processed, packed or dispatched. Once an order has been shipped, cancellation may no longer be possible.

Refund Process

Once your refund request has been reviewed and approved, we will initiate the applicable refund through the appropriate payment method.

The time taken for the amount to appear in your account may vary depending on your bank, card issuer, UPI provider or payment gateway.

Applicable shipping, COD or handling charges may be non-refundable unless the refund is due to an error attributable to Nechero Foods or otherwise required by applicable law.

Product Replacements

Where appropriate, we may offer a replacement instead of a refund for a damaged, defective, missing or incorrectly supplied product.

Replacement is subject to verification and product availability. If the same product is unavailable, our team may offer an appropriate alternative or refund, where applicable.

Delivery Issues

Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.

If an order cannot be delivered because of an incorrect address, unavailable recipient, refusal to accept the package or other circumstances outside our reasonable control, additional shipping charges may apply if the order needs to be dispatched again.

Refunds for Online Payments

For eligible prepaid orders, approved refunds will generally be issued to the original payment method used for the purchase.

Actual crediting times are controlled by the relevant bank or payment service provider and may vary.

Cash on Delivery Orders

For eligible Cash on Delivery orders requiring a refund, our customer support team may request appropriate payment details to process the refund.

Product Information & Images

We make reasonable efforts to display product information and images accurately. However, packaging, labels, colours, designs or appearance may occasionally change due to manufacturer or packaging updates.

Such minor variations alone may not qualify a product for return or refund unless they materially affect the product supplied or your applicable consumer rights.